Reset a School iPad to Factory Defaults (PDF Visual Walkthrough)

If your school allows students to utilize their personal AppleIDs with your school-issued iPads, you might want to be aware of a new security feature in iOS 7 that will really mess with your end-of-the-year collection efforts.

Basically, when you attempt to reset an iPad to the default factory settings in iOS 7 (which you might do after collecting up all student iPads for the summer), the iPad will ask you for the AppleID and password of the previous user. If that previous user was a student using their own AppleID and not a school account or generic account, you will need their password to wipe the iPad. If you don’t have it, the iPad basically becomes a useless brick.

This was designed to prevent thieves from resetting a stolen iPad, but for schools it ends up being a huge hassle. As we began collecting the student iPads this past week, we had to modify our process to accomodate this extra step. If your students use their own ID’s, do not let them just throw their iPads in a pile and walk away! It is really hard to figure out which iPad belongs to which student because the iPad will only give you the first letter of the email address for the AppleID when trying to enter the info after a reset. If you have 300 students like we do, good luck figuring out which student with an email address that starts with “k” is the one who needs to enter their info to complete the reset.

To avoid this problem, make the student stand with a teacher and walk through the whole reset process. We have created a visual PDF guide for your teachers that your can access HERE. During the reset, you will need access to the iPad’s lock screen passcode (if there is one), the parent’s or school’s restrictions passcode (if there is one), and the student’s AppleID and password (if it asks for them). Once all the steps in the guide have been followed and you are back to the default home screen, the student’s info is no longer needed.

One last tip: make sure you read which passcode/password it is asking for. There is nothing more frustrating than typing in the school’s restriction code when it actually wants to lock screen code and then getting locked out of the reset process for 60 minutes. If nobody remembers the restriction code (and parents often forget if they set it up 9 months ago), you will need to reset it by manually connecting the iPad to a computer. But you will still need the kid’s ID and password via this method.

Good luck!