Reset a School iPad to Factory Defaults (PDF Visual Walkthrough)

If your school allows students to utilize their personal AppleIDs with your school-issued iPads, you might want to be aware of a new security feature in iOS 7 that will really mess with your end-of-the-year collection efforts.

Basically, when you attempt to reset an iPad to the default factory settings in iOS 7 (which you might do after collecting up all student iPads for the summer), the iPad will ask you for the AppleID and password of the previous user. If that previous user was a student using their own AppleID and not a school account or generic account, you will need their password to wipe the iPad. If you don’t have it, the iPad basically becomes a useless brick.

This was designed to prevent thieves from resetting a stolen iPad, but for schools it ends up being a huge hassle. As we began collecting the student iPads this past week, we had to modify our process to accomodate this extra step. If your students use their own ID’s, do not let them just throw their iPads in a pile and walk away! It is really hard to figure out which iPad belongs to which student because the iPad will only give you the first letter of the email address for the AppleID when trying to enter the info after a reset. If you have 300 students like we do, good luck figuring out which student with an email address that starts with “k” is the one who needs to enter their info to complete the reset.

To avoid this problem, make the student stand with a teacher and walk through the whole reset process. We have created a visual PDF guide for your teachers that your can access HERE. During the reset, you will need access to the iPad’s lock screen passcode (if there is one), the parent’s or school’s restrictions passcode (if there is one), and the student’s AppleID and password (if it asks for them). Once all the steps in the guide have been followed and you are back to the default home screen, the student’s info is no longer needed.

One last tip: make sure you read which passcode/password it is asking for. There is nothing more frustrating than typing in the school’s restriction code when it actually wants to lock screen code and then getting locked out of the reset process for 60 minutes. If nobody remembers the restriction code (and parents often forget if they set it up 9 months ago), you will need to reset it by manually connecting the iPad to a computer. But you will still need the kid’s ID and password via this method.

Good luck!

 

Advertisements

2 thoughts on “Reset a School iPad to Factory Defaults (PDF Visual Walkthrough)

  1. Hello!
    I am about to attempt to use Configurator 2 to reset iPads that have not been monitored well. There have been multiple sign ins by students and adults in the building and I would like to be able to wipe them to start over. Is there a way to do this without having each user sign in? What about if I upgrade to iOS9?
    Thank you!

    • Definitely upgrade to ios9, many apps require it, and if possible enroll in DEP. This will allow you to control over the air, everything you need. If you did not buy direct from Apple then the App-Holes will not allow you to do this. You will need to register each device in an MDM, like Meraki. Configurator is not much good except on a cart of 30 or so devices. After that, things get weird. You can, however use one licence for all devices, which is a total bonus!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s